Call Analytics

Ringstar Cloud PBX provides detailed call statistics on inbound & outbound calls. The reports can be accessed online or downloaded into EXL or PDF files. 

 

How can you utilize Call Analytics?

 

Access detailed call reports with multiple filters.  

Analyse calls with reports on waiting time, call duration, and participants of calls.  

Get a detailed missed calls report with the reasons for missed calls. 

Compare employees’ productivity. 

Evaluate the quality of call processing.  

Analyse the correlation between received and missed calls. 

Identify the average time on hold and call duration by departments and employees. 

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